【单选题】What should operators do if the caller is asking something that is not their business?
A.
Hang up the phone directly.
B.
Tell the caller he got the wrong number.
C.
Tell the caller which department he may call and transfer the call for them.
D.
Tell the caller that it is none of their business.
【单选题】When the receiver does not know the caller,( )
A.
the receiver should introduce himself and ask why the caller calls
B.
the caller should introduce himself and tell why he calls
C.
a brief introduction does not show good phone etiquette
D.
it is not necessary to make a simple introduction
【单选题】After taking down the telephone message from the caller, we must _____________ before ending the call.
B.
repeat the information
D.
remind the caller to call back
【简答题】Yesterday we got into a(n) ______ (argue) about whether to accept or refuse the invitation.
【判断题】距离H面、V面等距的点是在H面与V面的角平分面上。
【简答题】慢性风湿性心瓣膜病主要的致死原因是( )|急进型高血压多见的致死原因有( )|急进型心肌梗死24小时内死亡主要原因( )A. 心源性休克B. 心律失常C. 心力衰竭D. 脑卒中E. 尿毒症
【单选题】慢性风湿性心脏瓣膜病主要的致死原因是()