PART ONE Questions 1-12 • You will hear three telephone conversations or messages. • Write one or two words or a number in the numbered spaces on the notes or forms below. • After you have listened once, replay each recording. Conversation One (Questions 1-4) • Look at the note below. • You will hear a man calling his office. Telepone message Martin Hayes phoned from the (1)............ There's a problem: the (2)........... haven't arrived! (They were sent by air last week.) Another thing: he needs more (3)........... He's attending a (4)........ this morning, so call him back around lunchtime.