dispatch deal delay make up for enclose computerize deter mislay apologize for Thank you for your letter of May 23. We regret the (1) in (2) your order for the five computer programs. Unfortunately, we had problem with our new (3) system for (4) with orders and, as a result, your order was (5) . We have (6) the five programs together with an extra disk which we hope will help (7) the delay. Once again, we (8) the inconvenience. We hope that it will not (9) you from doing business with us in the future.