Any alteration of people, structure, or technology in an organization is ___1___. The person who acts as a catalyst and assumes the responsibility for managing the change process is called a ___2___. There are three types of change: changing structure, changing ___3___ and changing people. Changes in the external environment or in organizational strategies often lead to changes in the organizational ___4___. Changing structure involves structural components and ___5___. Technological changes today usually involve the introduction of new equipment, ___6___, or methods; automation; or ___7___. Changing people involves changing ___8___, expectations, perceptions, and behaviors. ___9___ is the term used to describe change methods that focus on people and the nature and quality of interpersonal work relationships.