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【简答题】
相传有个人因为不讲究说话的艺术，常引起误会，把好事办成了坏事。一天，这个人摆宴席，请来了一些客人，他见几位客人还没到，就自言自语地说：“怎么该来的还不来呢？”客人们听了，心想：这么说，我们是不该来的了！于是，有一半人悄悄走了。他见客人又走了，十分焦急，又说：“嗨，不该走的倒走了！”剩下的客人一听：已走的都是不该走的，那么该走的是我们了，于是又有三分之二的人离开了。这人一见客人都不辞而别，急得直拍大腿，连连说：“这，这，我说的不是他们！”最后剩下的3人一听，心想：那肯定是我们了！于是一个个也抬腿告辞了。主人一见此景，长叹一声说：“不会说话愣请客，鸡鸭鱼肉做”请问：开始时共来了多少位客人？
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【单选题】To conduct factor model analysis on customer loyalty in the hotel industry, what information is the least relevant in order to understand significant factors of customer loyalty?
A.
scores of different elements about loyalty
B.
regression coefficients of factors
C.
simulation of hotel revenue trend
D.
hotel rates charged on interviewed customers
【简答题】A) willingness B) loyalty C) sensitivity D) virtue
【多选题】最新修订的《中华人民共和国固体废物污染环境防治法》第四十四条规定: 地方各级人民政府应当统筹规划建设城乡生活垃圾_________________,并保障其正常运行,提高生活垃圾的利用率和无害化处置率,促进生活垃圾收集、处置的产业化发展,逐步建立和完善生活垃圾污染环境防治的社会服务体系。
A.
分类
B.
收集
C.
贮存
D.
运输
E.
处置设施
【单选题】The wheel of loyalty is composed of which of the following three main components?
A.
Create loyalty bonds, deliver quality service, segment the market.
B.
Create loyalty bonds, build higher level bonds, deliver quality service.
C.
Build a foundation for loyalty, create bundling, build higher level bonds.
D.
Build a foundation for loyalty, create loyalty bonds, reduce churn drivers.
【简答题】__________ [A]loyalty [B] credit [C] prestige [D] diversity
【单选题】Which of the following is NOT true about loyalty card?
A.
The points earned for buying goods can sometimes be used as money.
B.
Loyalty cards enable the retailer to know customers' shopping habits.
C.
Loyalty cards attract customers back to the same retailer.
D.
With no discounts, loyalty cards can still make more sales.
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