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【简答题】
某婴儿食品集团公司的客户服务部门的职责如下： 建立和管理客户档案； 接受和处理顾客的投诉并及时向相关部门反馈； 跟踪售后信息反馈，对投诉的顾客进行回访； 处理顾客退换货，承担开具发票、寄存等工作。集团公司高层认为该部门应当由被动服务向主动服务转 化，于是对该部门新型了战略调整。在不增加人员配置 和人工成本的前提下，将客户服务部门变更为针对整个 集团公司的客户服务中心，直接为奶粉子公司和特殊婴儿食品自公司服务。该中心独立核算，成为自负盈亏的 法人实体，并且在过去工作自责的基础上增加两的职责： 主动跟踪并记录顾客的产品使用情况； 阶段性地为顾客和潜在顾客提供喂养指导和咨询。经过半年的实施，虽然该部门员工为顾客和潜在顾 客提供喂养指导和咨询花费了大量时间和精力，却并没有给公司带来新客户的数量增长，老顾客的满 意度也没有明前提高，对顾客投诉的平均处理时间 反而增加了20%。各个子公司也抱怨客户服务中心干扰了他们的工作，未能提供有效服务，收费也过高。 请根据上述情境，回答以下问题： （1）造成当前不利局面的可能原因是什么？ （2）若要保持现有组织设计不变，从培训角度改 善当前的不利局面，应该重点加强哪些方面的 培训？为什么？（8 分）
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【单选题】A We have entered a new age of embedded, intuitive computing in which our homes, cars, stores, farms, and factories have the ability to think, sense, understand, and respond to our needs. It’s not sc...
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By collecting information through Bluetooth technology.
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