I do a lot of management training each year for the Circle K Company. Among the topic we ___1___ in our classes is the ___2___ of quality employees. What has ___3___ you to stay long enough to become a manager?” I asked. After a while a new manager ___4___ the question and said slowly, “It was a baseball ___5___.” Cynthia said that she ___6___ to take a Circle K clerk job as an interim(临时的) job ___7___ she looked for something else. On her second day behind the counter, she received a ___8___ from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She ___9___ that as a single woman, ___10___ was tight, and her first ___11___ would have to go for paying bills. When Cynthia arrived for work the ___12___ morning, Patricia, the store manager, handed her a box. “I overheard you ___13___ to your son yesterday,” she said, “and I know that it is ___14___ to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills before you can buy gloves. You know we can’t ___15___ good people like you as ___16___ as we would like to, ___17___ we do care, and I want you to know how ___18___ you are to us!” The thoughtfulness, empathy(同情) and love of the store manager ___19___ that people remember more how much an employer ___20___ than how much he pays. 1. A. discuss   B. write   C. learn   D. find 2. A. managing      B. selling C. keeping      D. seeking 3. A. made      B. ordered      C. forced D. caused 4. A. made      B. took    C. raised  D. replied 5. A. pole       B. glove  C. hole    D. match 6. A. ought     B. liked   C. had     D. used 7. A. when      B. because      C. while  D. though 8. A. letter      B. call     C. notice D. announcement 9. A. turned out      B. pointed out C. explained   D. complained 10. A. work    B. food   C. money       D. clothing 11. A. bill       B. check  C. day     D. visit 12. A. last       B. first    C. next    D. past 13. A. lying    B. talking       C. crying D. murmuring 14. A. good    B. easy    C. hard    D. necessary 15. A. thank    B. use     C. employ      D. pay 16. A. many    B. early   C. soon   D. much 17. A. nor       B. but     C. and     D. however 18. A. kind     B. terrible       C. much  D. important 19. A. shows   B. insists C. realizes      D. recognizes