Read the letter form. a customer, Ding. Dear Sir, We have received the recorders. But we found that one recorder was damaged. It was broken on the way to our company . We would be grateful if you could replace the machine. Yours faithfully, Ding Forest Write a reply to Ding: apologizing to the customer. explaining the reason of the mistake. saying how the problem is being solved. Write 60-80 words on your Answer Sheet. Dear Mr. Forest,