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【单选题】
顺从型问题客户很容易听信别人的话,主意变得很快,也较容易听从接待容易接受暗示。所以在处理顺从型客户的投诉()。A.
以专业、权威的形象出现，并提供有理有据的解决方案
B.
有理有据，以理服人
C.
应耐心引导，使其说出真实想法
D.
态度要热情，多花一点时间倾听
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参考解析：
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皮皮学刷刷变学霸
举一反三
【判断题】社会福利是指国家、社会和企事业单位为保障社会成员维持一定生活水平,提高人们的物质文化生活质量,而提供的福利补贴、福利设施和福利服务。我国城镇居民享受的公共休闲设施、公共交通补贴、儿童免费预防接种等,都属于社会福利。
A.
正确
B.
错误
【简答题】()是指国家和社会为提高()的物质文化生活水平和生活质量而提供()和()的一项社会保障制度。
【简答题】A．The man is a football fan. B．The man needs the woman's help. C．The men didn't watch TV last night. D．The man often has power failure at home.
【单选题】----Ann will be sent abroad very soon. ----She never _________ there being such a chance.
A.
dreams of
B.
thinks over
C.
reminds of
D.
succeeds in
【单选题】She never dreams of there being a chance for her to be sent abroad very soon.
A.
她从来也没有梦见自己被派往国外过。
B.
她从来也不做很快有机会被派往国外的梦。
C.
她从来也没有梦想自己这么快就有机会被派往国外。
D.
她从来也没有梦见自己冒险被派往国外过。
【简答题】A)The man is a newcomer here. B)The man wants to go to Shack Street. C)The man doesn’t know where the store is. D)The man wants to tour in the city.
【简答题】It had never occurred to Cinderella that she could one day dance in the King's palace until one day her Fairy Godmother appeared. Before the appearance of her Fairy Godmother, it was __________ that s...
【简答题】A．The man is a football fan. B．The man needs the woman's help. C．The man didn't watch TV last night. D．The man often has power failure at home.
【简答题】She never dreams of （）(被派到国外).
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