Questions 12 to 15 are based on the conversation you have just heard. A.They are sensitive to the dynamics of a negotiation. B.They see the importance of making compromises. C.They know when to adopt a tough attitude. D.They take the rival’s attitude into account. 13.A.They know how to adapt. B.They know when to make compromises. C.They know when to stop. D.They know how to control their emotion. 14.A.They are patient. B.They learn quickly. C.They are good at expression. D.They uphold their principles. 15.A.Make clear one's intentions. B.Formulate one's strategy. C.Clarify items of negotiation. D.Get to know the other side.