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【单选题】
下面哪种说法不正确()。A.
处理客户投诉处理情感,后处理事件
B.
处理客户投诉时,反应要迅速
C.
满足客户的心理需求的主要方式就是 降低期望值
D.
投诉处理结束以后,要跟客户建立起一个很好的联系
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举一反三
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A.
there was a long interval between cause and effect
B.
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C.
weather forecasts were inaccurate
D.
ecologists didn't exist until modem times
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【简答题】A．The amount of skin affected by the cut. B．The cause of the cut. C．The amount of bleeding. D．The number of nerve endings irritated.
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