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【简答题】
案例内容:P59 问题: (1)结合以上正反两个案例,谈谈为什么微笑服务是饭店员工所必备的职业素养? (2)微笑服务包含哪些丰富的精神内涵和微妙的情感艺术?
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【单选题】Bill __________ his wife that he ________ when the fire broke out.
A.
tells, is sleeping
B.
told, was sleeping
C.
told, slept
D.
had told, had slept
【单选题】Bill tells me that you’re going to drive home. Can you give me a _______ ?
A.
lift
B.
seat
C.
drive
D.
hand
【单选题】—Will you come to the net bars(网吧)with me? —Sorry, my mother always tells me ______ there.. [ ]
A.
not to go
B.
to not go
C.
not go