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【单选题】
投诉处理中客户预期管理的第二（）A.
对客户表示诚恳的感谢，并表示一定会改进服务或产品
B.
让客户坐下来，倒一杯茶水，让客户缓和一下情绪
C.
了解客户想要的解决方案和客户的改进建议
D.
告诉客户银行的政策和程序，使客户了解你的权限范围，帮助客户理解为什么你不能完全达到他的要求
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A.
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