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【简答题】
Maintaining a positive service attitude is an essential __________ to success of customer service representatives. 2、Your positive service attitude benefits you, your customers, and _____________. 3、A positive service attitude lets customers know they are valued and __________ sincerely. 4、When customers have a positive experience with you, they will become loyal, which would help your company ________________. 5、Those with a positive attitude find their work more enjoyable and rewarding and would become more ____________.
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【简答题】完形填空。 The child in the hospital bed was just waking up after having a throat(喉咙)operation. His throat 1 , and he was afraid. However, the young nurse 2 by his bed smiled so 3 that the little boy smile...
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