【简答题】在横向层面上,顾客满意战略包括____方面的满意内容 A组织满意 B行为满意 C视听满意 D有形产品满意 E服务满意
【判断题】顾客满意的内涵是产品满意、服务满意、社会满意。()
【单选题】劳动定额通常以“工日”为单位,按现行的制度,每一工作日时间为( )小时。
【判断题】只有表达式可以翻译为后缀式,控制语句没有后缀式。
【单选题】听力原文:W: Looks like you've got a lot of reading to do. M: And that's just for my literature class! Q: What does the man mean? (16)
A.
He likes reading literary books.
B.
All the classes have a lot of reading.
C.
He just has to read tot his literature class.
D.
Only the literature class requires a lot of reading.
【简答题】That's just a lot of blah. _______________
【判断题】实现顾客满意的途径有理念满意、行为满意、视听满意、产品满意和服务满意等途径。()