Clare and Beppe are on a ______1_____ program. Clare speaks ____2_____ and wants to learn ____3_______. Beppe speaks ____4____ and want s to improve his ______5______. Beppe's las job was to deal with people's ____6_____on the phone, and his new job is writing ____7___for a bank. and he is very happy with his new job because he _____8____