【单选题】一位护士与一位患者交谈的过程中,当患者谈到住院以来高额的费用时异常激动不满。为了缓解患者的情绪,护士此时可采取的交谈技巧是
【简答题】It is required that every employee (come) ________ in their uniform before 8:30 a. m.
【单选题】The idea that every employee should have one and only one “boss” is based on which of Fayol's principles?