Customer service. Customer service is defined as "a customer-oriented philosophy that integrates and manages all customer interface within the lowest possible costs to achieve optimum results." customer services bind all logistics activities. whether a customer receives the right product under all the right conditions will affect all other operations. Custom services plays an important part in the speed and accuracy of the order processing. Advanced systems can reduces the time between order placement and shipment. Orders are often done through computer systems. Advanced systems, although initially expensive to the company, can substantially improve accuracy and efficiency. Often, saving in other logistics expenses (such as inventory, transportation and warehousing )or increased sales from improved customer service will justify the cost of the system. a customer-oriented philosophy :以客户为本的理念 Integrate:集成 optimum:最佳