Directions: The following are a letter from a bookstore . After reading it, you are required to answer the following questions. Kuubouk Bookstore Tel:703-536-1094 Fax: 703-536-1090 Dear Ms. Naomi, We are writing to inform you that the shipping of order you placed on September 16 has been delayed because the requested book is currently out of stock. The estimated delivery date is October 10. We apologize for any inconvenience caused by this delay. If you still wish to purchase this book, please contact our Customer Service Department at 703-536-1094.If we don’t hear from you by October 7, we will cancel your order and close your account. Sincerely, Mary Willams 16. Why was the letter sent to Ms. Naomi? ________________________________________ 17. By when is Ms. Naomi asked to respond to the letter? ________________________________________ 18. What will happen if Ms. Naomi does not respond to the letter? ________________________________________ 19. What should Ms. Naomi do if she still want to have this book? ________________________________________ 20. When did Ms. Naomi place her order? ________________________________________