【单选题】Delivering excellent service always comes back to the same three things
A.
Being friendly, welcoming your guest, asking questions
B.
Welcoming your guest, knowing your job, giving out free things
C.
Consciously engaging your guest, knowing the scope of your job and a positive attitude.
D.
Create an experience, be happy and friendly, be open to new cultures
【单选题】is a process of receiving and welcoming employees when they first join a company and giving them the basic information they need to settle down quickly and happily and start work.
【单选题】听力原文:W: Don't you think Professor Wang is wonderful? I would listen to his lectures all day long. M: That's interesting. You're the only one in the class that feels that way as far as I know. Q: What ...
A.
Everybody likes to listen to him.
B.
Professor Wang isn't popular in the classes.
C.
Professor Wang is a wonderful lecturer.
D.
No one likes to listen to him.
【单选题】What does Professor Wang suggest to cope with the situation caused by increasing numbers of fee-paying students?
A.
Shifting from one programme to another.
B.
Working our ways to reduce student number.
C.
Emphasizing better quality of education.
D.
Setting up stricter examination standards.
【简答题】听短文,选择正确答案。 1. Where is Li Mei giving the news? A. In her house. B. At the Central Hotel. C. In the classroom. 2. Where does Emma come from? A. England. B. America. C. Canada. 3. What does Emma like d...
【单选题】What does Professor Wang suggest to cope with the situation caused by increasing numbers of fee-paying students?
A.
Shifting from one programme to another.
B.
Working out ways to reduce student number.
C.
Emphasizing better quality of education.
D.
Setting up stricter examination standards.
【单选题】Which of the following should be included in a closing speech?
B.
Introducing the host and the
C.
Giving a review and summary of the
D.
Building anticipation for the meeting