听力原文：Woman: Good afternoon. Trevis Transportation Co.. Man: Good afternoon. This is Andy Miller from Franks Office Supply. Last week we dispatched some office desks through your company and we've just heard from our customers that 5 desks were damaged when they arrived. Woman: Can you tell me the consignment code, Mr. Miller? Man: It's 38219764. Woman: Are there any letters after the number? Man: Ah. Yes, it's MCHSK. Woman: Yes, we delivered 50 desks to Femington Import Company on 8 July. Man: That's right. Woman: Is it possible that the desks had been broken before we packed and transported them? Man: Of course not. All the items were carefully checked before delivery and Mr. Landy supervised the whole process. Woman: OK. Could you please let me have the phone number of Femington Import Company so that we can arrange with them to inspect the damage? Man: Sure. It's 821-76643. ?Look at the note below. ?You will hear a man calling about a delivery. Trevis Transportation Co. Customer Complaint From: Andy Miller, Franks Office Supply Consignment code: 38219764 (9) ______ (10) ______ desks were damaged during delivery. Action to take: arrange to (11) ______ the damage Phone number of Femington Import Company: (12) ______