Task 2: listen and choose the best answer for each question. 1. When does the caller want to stay in the hotel? A. on Tuesday 14 B. on Tuesday 23 C. on Thursday 23 2. Which luggage does the woman need help with? A. the three suitcases on the right B. the two large suitcases on the left C. the three suitcases on the left 3. When will the guest’s trousers be ready? A. today, at 8pm B. tomorrow, at 8am C. tomorrow, at 8pm 4. What does the guest choose? A. the dish of the day B. fish and vegetables C. meat and vegetables 5. What is the speaker’s problem? A. she can’t connect her laptop to the video projector. B. she can’t connect up to the Internet. C. the Internet connection is slow.