Listen to the conversations and complete them by filling in the missing words and expressions as you listen to the dialogues. Dialogue A Scene: A guest gets hurt in the room. Her husband is calling the front desk for help. (R= Receptionist, G= Guest) R: Hello, 1__________________________. May I help you? G: Hello, this is Mr. Brown in 2 _________________. There’s been an accident in my room. R: Oh, dear. What’s up? G: My wife has 3____________________ in the bathroom and sprained her ankle. She can’t stand up now. R: I’m sorry to heart that. Please remain still. I’ll send up a first aid worker to help you. G: Please be quick. Her ankle hurts badly. I thinks it might be broken. R: Don’t worry. Our first aid worker is on her way now. I will 4 _________________________ too. G: Thanks. Dialogue B Scene: A guest asks the room attendant to get him some medicine (A=attendant, G= Guest) A: May I come in? It’s the room attendant. G: Come in please. I’m not feeling good. I’ve got a 5 ________________________ and have loose bowels. A: I’m sorry to hear that. You really look so pale. Would you like me to call a doctor for you? G: Not necessary. But could you get some medicine for me? A: Certainly, sir. I’ll do it immediately. G: Could you please give me some water? A: Here you are.