请工整地抄写以下道歉范文,拍照上传。 你是,两你从网上订购了一套书虫系列读物(Bookworm Series)昨天才到货,且包装破损,数量不足。请就此店客服写邮件投诉。要点如下: 1. 介绍购物情况 2. 反映存在问题 3. 提出解决方案 Dear Dir, I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation. The reason is that I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing. I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday. Thank you for your consideration and I will be looking forward to your reply.