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【单选题】
对于升级诉求及二次投诉的处理，下面说法错误的是（）.A.
如客户对支行的投诉处理结果有异议，支行有效控制事态的同时，立即向上级行客户服务主管部门报告，并留存相关资料。
B.
上级行客户服务主管部门应迅速安排专人进行调查处理，
C.
点认真总结投诉处理的得失教训，避免再次出同样的问题，但是不需要和该客户联系。
D.
将事件调查经过和处理结果形成文字材料存档备案。
拍照语音搜题，微信中搜索"皮皮学"使用
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【简答题】I wonder did he really mean it.
【单选题】听力原文：M：I wonder if Jim caught the tram yesterday. W：I think he did．He left for the train station at 9:15，but the train wouldn't leave until 9:35. Q：When did the train leave? (10)
A.
At 9:15.
B.
At 9:35.
C.
At 9:50.
D.
At 9:20.
【简答题】已知汉字“家”的区位码是2850H,则其国标码是( )
【单选题】— He is slow in studying. I wonder how he could get good results in the exam. — No wonder he is always _____. [ ]
A.
lively
B.
hard-working
C.
kind-hearted
D.
helpful
【单选题】听力原文：M: I wonder if Jim caught the train yesterday. W: I think he did. He left for the train station at 9:15. but the train wouldn't leave until 9:35. Q: When did the train leave? (10)
A.
At 9:15.
B.
At 9:35.
C.
At 9:50.
D.
At 9:20.
【简答题】Hans has a new car. I wonder when____________it. A.he bought B.did he buy C.buys D.he is buying
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