Project 4 Communicating with Customers Final Task Choose one or two of the following cases or else to act out a hard communication as a customer service clerk with a potential customer complaint and upload the video: Case 1 The assistant manager of a bookstore is faced with a customer demanding a refund for a book. The customer claims it was a gift. The book has several crumpled pages and a torn cover. Case 2 A video case of a customer complaint for asking for a refund for a color-fading shirt dyeing other shirs in the washing machine.