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【多选题】
PEST的分析内容包括()。A.
政治及法律环境分析
B.
经济环境分析
C.
社会与文化环境分析
D.
技术环境分析
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举一反三
【单选题】John is a(n) _____ caller of my blog and always leaves a few words to me. [ ]
A.
official
B.
frequent
C.
fluent
D.
upset
【简答题】A．They got a wrong order number from the caller. B．They failed to deliver the computers on time. C．They couldn't find the order form. D．They made a wrong delivery.
【单选题】What should operators do if the caller is asking something that is not their business?
A.
Hang up the phone directly.
B.
Tell the caller he got the wrong number.
C.
Tell the caller which department he may call and transfer the call for them.
D.
Tell the caller that it is none of their business.
【多选题】水准测量时,关于尺垫使用的说法正确的是( )
A.
在水准点上不可以放置尺垫，水准尺应直接立在水准点上
B.
在转折点上应放置尺垫
C.
尺垫的作用是传递高程
D.
水准仪安置需要在尺垫上方对中
E.
尺垫可以辅助水准尺直立放置
【单选题】When the receiver does not know the caller,( )
A.
the receiver should introduce himself and ask why the caller calls
B.
the caller should introduce himself and tell why he calls
C.
a brief introduction does not show good phone etiquette
D.
it is not necessary to make a simple introduction
【单选题】After taking down the telephone message from the caller, we must _____________ before ending the call.
A.
thanks the caller
B.
repeat the information
C.
appreciate the caller
D.
remind the caller to call back
【简答题】Yesterday we got into a(n) ______ (argue) about whether to accept or refuse the invitation.
【多选题】以下关于转点的描述正确的是( )。
A.
进行连续水准测量时的临时点
B.
转点的作用是传递高程
C.
转点在连续水准测量完成后不需要保留
D.
转点的高程也应该计算出来
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