Cabin attendants must 1 their language to the age, experience and level of __2___ of each individual passenger. It’s not helpful if cabin attendants use the same words to 3 different passengers. When taking care of an unaccompanied minor, the cabin attendants should 4 to bring their eyes level down to that of the child, they should use the child’s name when taking to him/her, and keep the conversation 5 to the child’s age. If a cabin attendant says to a child: “what kind of beverage do you like?”instead of “what do you want to drink?” the child will not understand. Moreover, as early as possible, the cabin attendants need to spend some time in giving the child a brief guide to the aircraft facilities; how to fasten and release seat belt; how to use entertainment systems; where to find the toilet and so on.