A French woman who had just come to live in the United States said that she was really shocked by the way Americans behaved on the telephone. In some cases, when she attempted to converse with American acquaintances who answered her phone call, they would ask whom she wanted to speak with, and, without allowing her to continue, they would hand the phone over directly to the person she intended to speak with, as if they did not like chatting with her. On other occasions, she answered the phone, heard the voice of an acquaintance, and was surprised and hurt when the caller, instead of greeting and conversing with her, simply asked for somebody else. Apart from that, she sometimes felt a little annoyed because, unlike people in France, many American callers did not say anything to apologize for disturbing her. 1) Why did the French woman feel shocked and hurt by the way Americans behaved on the telephone? 2) What can you say about the habitual Chinese way of making telephone calls?