Operator (O): Good afternoon. This is (1) _____________. How may I help you? Guest (G): I have something urgent to speak to my brother, David Smith. He is staying in your hotel. O: What’s his (2) _____________, please? G: I think it’s Room 820, but I’m not sure. Can you (3) __________ it for me? O: I see. May I know your name, madam? G: Susan Smith. O: Thank you, Miss Smith. I’ll check it for you and (4) ____________ your call to his room. G: Thanks. O: Yes, Mr. Smith is in Room 820. Hold on, please. I will (5) ____________. G: Okay. O: You’re through now. Please (6) ____________.