Fill in the blanks in the following passage with the given words. correct complete concrete concise courtesy clear We can give an overview of what to look for in a business letter by means of the sia C ’ s checklist: a. Is the body of your letter _1)_____ ? Have you included all the facts,arguments,examples and details you need to support your point? b. Is your language _2)____ ? Is your language free of grammatical and punctuation mistakes? c. Is the body of your letter 3)_____ ?Have you pared your language down to the essential words you need to express your ideas? d. Is your language 4) ______ ? Have you gone straight to the point in understandable words? e. Does the body of the letter show 5)______ ? Have you chosen expressions to produce goodwill? f. Is your message 6)_______ ? Have you used specific and definite terms in making an offer or requiring a response? The six C ’ s suggest goals for the writer as well as room for enhancement of the letter.