Directions: 1.Read the conversation and fill in the blanks with the information below 2. Listen to the tape and check your answer. here’s your key is that correct enjoy your stay may I help you we have thank you would you prefer how would you like just one moment certainly A: Good afternoon. 1. ____________________ , ma’am? B: Yes. I’d like to check in, please. A: 2._______________ , ma’am. Do you have a reservation? B: Yes, I do. The last name is Taylor. A: T-A-Y-L-O-R? Brenda Taylor? B: Yes, that’s right. A: All right, Ms. Taylor. You’re staying with us for three nights, checking out on the 28th. 3.________________________ ? B: Yes, that’s right. A: And we have you booked in a single room, with a king- size bed. B: Yes. B: Is that a non-smoking room? A: No, ma’am. I’m sorry, it isn’t. 4. _______________________ a non-smoking room? B: Yes, I would, please. A: I’ll check for you. 5._______________________ , please... Yes, 6. ____________________ some non-smoking rooms available. B: Great. A: OK, then. 7. ______________________ to pay for your stay? By cash or credit card, Ms. Taylor? B: Oh, I’ll pay by credit card. A: May I have your card, please? B: Sure. Here it is. A: 8._________________ . Just one moment, please. A: Here’s your card, Ms. Taylor. B: Thank you. A: And 9. ______________________ . You’re in room 1708, on the 17th floor. The elevator is over there, around the corner. B: All right. A: Would you like me to have someone bring up your bags, ma’am? B: That would be great. Thank you. A: Certainly, ma’am. I hope you 10.__________________here. Please call if there is anything else we can do to make your stay more enjoyable. B: Thanks. 思考: 1. What is happening in each part of the conversation? 2. What possible alternative expressions could you use in the blanks?