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甲公司专营A地至B地的旅客运输业务。2013年11月1日，由于正值客运淡季，甲公司将－使用空调车的班次取消，购买了该班次车票的旅客被合并至没有空调的普通客车中。该批旅客认为甲公司的做法不合理，要求退还部分票款，但甲公司以近期多雨雾、路不好走，两种票价金额相差不大为由，不同意退还相差部分的票款。 当车行至某段山路时，司机因故采取了急刹车措施。乘客乙被甩到车内地板上摔伤。乘客医院诊断鉴定为腰椎压缩性骨折，要求甲公司承担医药费及其他相关损失。 要求：根据上述事实及《合同法》的规定，回答下列问题： (1)甲公司不退还部分旅客票款的行为是否符合法律规定?说明理由。 (2)甲公司应否对乘客乙受伤承担损害赔偿责任?说明理由。
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