![](https://cos-cdn.shuashuati.com/pipixue-wap/2020-1230-1107-56/ti_inject-812ce.png)
Learning activity: The Lounge (Virgin Blue) Watch the video ‘BSBCUS402A: The Lounge (Virgin Blue)’ on IBSA’s YouTube channel at
. ● What types of customers were unhappy with the Virgin Blue Room? ○ young leisure focused people ○ elderly ○ frequent travellers ○ business travellers ○ vacation travellers. ● What did Virgin Blue do after listening to the needs and wants of the customers? ● After an understanding of customer needs, how did the new Virgin Blue Lounge come into being?