Mr Butler: I need to see the doctor. My son has hurt his arm. Receptionist : have you got an appointment, sir ? Mr Butler: No. But my son fell out of a tree in the park and hurt himself. And now we must see the doctor as soon as possible. Receptionist : I see. Normally the doctor is so busy that he can only see patients who have made appointments. But I understand that this is an emergency. What is your son ’ s name ? Mr Butler : George, George Butler. Receptionist : Okay, Mr Butler. Why don ’ t you both have a seat ? Mr Butle r:Thank you . George Butler : Dad, my arm really hurts. I think it ’ s broken. Mr Butler: Excuse me. How long do we have to wait before we can see the doctor ? My son is in pain. Receptionist : well, somebody has just cancelled his two o ’ clock appointment. So the doctor can see you then. Mr Butler: Ok. It ’ s almost one o ’ clock already. George, we only have to wait an hour. Do you think you can manage that ? George Butler : Yes, OK, Dad. Receptionist : But there were two other emergencies this morning and all the appointments are a bit late. So you might have to wait until about two thirty to see the doctor. Mr Butler: we don ’ t have a choice, do we ?