【简答题】Read a passage and choose the best answer. Most reservations are taken over the telephone. A friendly and helpful telephone manner is sential, however busy you are, because potential customers are ea...
【单选题】Read a passage and choose the best answer. Most reservations are taken over the telephone. A friendly and helpful telephone manner is sential, however busy you are, because potential customers are eas...
A.
Answer the phone promptly when it rings.
B.
Answer all the questions as quickly as you can.
C.
Wait until the guest says“ Good morning.”
D.
If you do not know the answer, tell the guest to find the information online.