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【判断题】
在客户服务的过程中,总是无法避免地要遇到一些客户抱怨和投诉的事件,很多企业管理者担心客户投诉会给公司和自己带来一些负面的影响。其实,抱怨和投诉并没有那么可怕,虽然没有蕴含商机,但也蕴含了与客户再次的沟通机会。( )
A.
正确
B.
错误
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