Anti-virus Software Engineer: Hi, Sally. I understand you have some concerns about network security. Owner: Yes. I really appreciate you coming in, Jeff. I could really use your help. Engineer: Did you check the audit ( 1 ) like I suggested? Owner: I tried to log in with the ( 2 ) you sent me. But it still didn’t work. Engineer: Okay, I’ll have to take a look at it myself. Owner: Based on what you’ve seen, what changes do you recommend? Engineer: Well, first of all, I highly recommend upgrading your anti-virus ( 3 ) . Owner: I had a feeling you would say that. Is it going to be expensive? Engineer: Don’t worry, you can upgrade for free. I’d also like to change your SSL ( 4 ) . Owner: Okay. That sounds like a good idea. Engineer: After that, I can reset the ( 5 ) on your firewall. Does that sound good to you? Owner: It sounds good to me, Jeff. Just give me an estimate and we’ll get started .