Directions: Lisen to the record and fill in the blanks with the exact words you hear. An e-ticket is a 1._________ electronic document used for ticketing passengers, particularly in the commercial airline industry. Virtually all major airlines now use this method of ticketing. When a customer books a 2._______ by telephone or using the Web, the details of the reservation are stored in a computer. The customer can request that a 3.________ confirmation be sent by postal mail, but it is not needed at the check-in desk. A confirmation number is 4.________ to the passenger, along with the flight number, date, 5.________ location, and destination location. When checking in at the airport, the passenger simply presents positive 6.____________. Then necessary boarding passes are issued, and the passenger can check luggage and proceed through 7._________to the gate area. The 8.________ advantage of e-ticketing is the fact that it reduces booking 9.__________ by eliminating the need for printing and mailing paper documents. Another advantage is that it eliminates the possibility of 10._______ documents getting lost in the mail or being sent to the wrong address.