Passage One Questions 11 to 13 are based on the passage you have just heard. 11. A) In about 20 years. B) Within a week. C) In a couple of weeks. D) As early as possible. 12. A) Yes, of course. B) Possibly not. C) Not mentioned. D) Definitely not. 13. A) Her complaint was ignored. B) The store sent her the correct order. C) The store apologized for their mistake. D) The store picked up the wrong items.