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【判断题】
常用的液压泵为容积式,其基本原理都是利用密封工作空间的容积变化来吸、压油 。
A.
正确
B.
错误
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【简答题】How is a major supporting idea different from a minor one?A. Major supporting ideas are more important than the minor ones. B. Major supporting ideas are general while the minor ones are specific. C. ...
【判断题】微笑是服务人员最通用的语言。
A.
正确
B.
错误
【多选题】The basic risks in CIC includes ( ).
A.
FPA
B.
WR (War Risks)
C.
WPA
D.
AR
【简答题】It is essential for a trainer to be able to give clear ________ struc ________.
【单选题】Which of the following risks is excluded in the basic risks under insurance clauses of PICC?
A.
FPA
B.
Strike risk
C.
WPA
D.
All Risks
【简答题】:优秀导游事迹 用生命诠释责任——优秀导游员文花枝 文花枝,女,党员,25岁,原湖南省湘潭市新天地旅行社导游员,现湘潭大学学生。 “我是导游,先救游客!”中国女孩文花枝在生死关头把生的希望让给游客,把死的威胁留给自己。她以不惜生命、先人后己的行动,兑现了诚实守信、服务游客的诺言。 2005年8月28日,陕西洛川,一场旅游途中突如其来的车祸,让原本充满欢声笑语的车厢顿时陷入了极度的恐慌之中。旅游...
【多选题】The basic coverage in PICC Ocean Marine Cargo Clauses is FPA,WA and All Risks coverage.The general additional risks including( )are covered in All Risks coverage.
A.
theft.pilferage&non—delivery risks
B.
intermixture and contamination risks
C.
failure to delivery risks
D.
flesh water and/or rain damage risks
【单选题】Which of the following may better check students‘ ability of using a grammatical struc-ture?
A.
Having them work out the rule.
B.
Having them give some examples.
C.
Having them explain the meaning.
D.
Having them explain the structure.
【简答题】A.leading B.representing C.delegating D.supporting
【多选题】微笑,是人与人之间交流最富有吸引力、最亲切的表情,是与客户沟通交流的最好语言。窗口服务人员要养成微笑的意识,微笑要自然、友善、真诚。一般可以通过什么方法训练微笑()
A.
自己对着镜子练习
B.
两人对视练习
C.
利用情绪记忆法,唤起微笑
D.
在接待客人时用心体会,仔细琢磨
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