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【单选题】
客户投诉应遵循的原则不包括______。A.
所在机构有明确的客户投诉反馈时限的，应当在反馈时限内答复客户
B.
所在机构没有明确的投诉反馈时限的，可以自行处理向客户反馈情况
C.
在投诉反馈时限内无法拿出意见的，应当在反馈时限内告知客户现在投诉处理的情况，并提前告知下一个反馈时限
D.
坚持客户至上、客观公正原则，不轻陧任何投诉和建议
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【单选题】Choose the word that explains the underlined word "Then Bryan volunteered to assist the state in prosecut ing me."
A.
charge
B.
steep
C.
spar
D.
cotainate
【单选题】某项发盘与某月12日以电报形式送达受盘人。但在此前的11日，发盘人以传真告知受盘人发盘无效，此行为属于( )。
A.
发盘的撤回
B.
发盘的修改
C.
一项新发盘
D.
发盘的撤销
【单选题】当发动机的冷却液温度为80~90°C时,处于这一热工况区运行的热效率最___,燃油经济性最___,零件磨损最___
A.
低,好,小
B.
高,好,小
C.
低,好,大
D.
好,好,大
【简答题】柔性直流输电示范工程由( ) 电力公司承担,建设有( ) 换流站和( ) 换流站
【单选题】The author’s argument concerning the effect of the official sale of duplicate artifacts on illegal excavation is based on which of the following assumptions?
A.
Prospective purchasers would prefer to buy authenticated artifacts.
B.
The price of illegally excavated artifacts would rise.
C.
Computers could be used to trace sold artifacts.
D.
Illegal excavators would be forced to sell only duplicate artifacts.
E.
Money gained from selling authenticated artifacts could be used to investigate and prosecute illegal excavators.
【单选题】When Prince Georges County States Attorney Angela D. Alsobrooks joined the county prosecutors office in 1997 , she was the first full-time attorney to handle cases of domestic violence. So【B1】______fa...
A.
undertaking
B.
dealing
C.
tackling
D.
opposing
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