Directions: In this part, there are two statements related to the video you have just watched. To each statement there are four choices. Choose the best one(s) to each question. Which of the following speech behavior s are socially appropriate?
A.
Don’t ask “Can I have your card?” but ask , “What’s the best way to reach you?”
B.
M ake negative remarks about what people say.
D.
Smile, make eye contact, show sincere warmth and interest in the conversation topic .