听力原文：W: Good morning. MIC House Agency. M: Good morning. I’m ringing about the problems I’ve been having with my apartment. W: Yes, of course, if I could just take a few details first. What’s your name? M: Paul Smiley. W: OK, and what’s your address? M: Apartment 2, 16 Rose Lane? W: Rose Lane…and that’s in…? M: In Newton. W: Oh, yes, I know the property. Could I just ask how long the lease is? M: It’s for one year. W: And you moved in…? M: Last week, on 27th June. W: And what are the problems that you’ve been having? M: Well, nothing is really dangerous, but you know, it’s just been building up. W: Yes? M: Well, the first thing is the washing machine. It’s been leaking a little and it’s beginning to get worse. Because we have a small child, we really need to get that done straight away. W: OK…that’s a washing machine for immediate repair. M: And then there’s a niggling problem with the cooker… W: Ah ha… M: The door latch is broken. W: Right. M: It’s hard to live with all these problems. I’ll really appreciate it if you can send someone over to fix them as soon as possible. W: Fine, I’ve got that. (20)