听力原文:W: Would you please to tell the students to take a break? M: That's alright. We have the saraeidea. Q: What will this students do? (16)
A.
The students will read.
B.
The students will have a rest
C.
The students will eat.
D.
The students will make a brake,
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举一反三
【单选题】Marriott hotels are noted for their fantastic service. Their motto is "Ladies and gentlemen serving ladies and gentlemen." To build and maintain this level of service, which of the following guideline...
A.
precisely defining employees' normal job requirements and ensuring they perform those actions
B.
giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
C.
designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
D.
preserving the discretion to make day-to-day decisions on job-related activities at the top level of management