Lawrence: Hello, this is Carson International Trading (1) , Ltd. Can I help you? Susan: Hi (2) , it’s Susan speaking. Lawrence: Good afternoon, Susan. (3) can I help you? Susan: Lawrence, it’s (4) speaking! What are you doing there? Lawrence: (5) , Susan, it’s you! Sorry, I was (6) making and receiving phone calls. Susan: What? (7) don’t know how to make and (8) a phone call in the office? Lawrence: (9) course I know, but business phone (10) are different. For example, you must (11) well prepared before making a phone (12) . Have you made a list of (13) for the discussion with me? Have (14) stated the reason for calling me? (15) you sure that this is the (16) time to respond? And so on (17) so forth. Now tell me, what (18) you calling for?