The first face-to-fact impression any guest will have with the hotel is with the front desk staff during guest registration and check-in. it is here that the guests will register and be assigned the rooms for the duration of their stay at the hotel. At higher quality hotels, the guests may also be greeted by the bellman who will assist them in getting their luggage to the proper room, as well as informing the guest of amenities offered by the establishment . After greeting the newly arrived guest, the front desk receptionist will proceed to the registration process. This process can be broken down into the following steps: 1.Greet and welcome the guest. 2.Ensuer the guest has a reservation (1)If a guest has a reservation, then confirm this by checking the reservation record. (2)For a walk-in guest, gather all the guest’s information that is required(room type, number of rooms, length of stay, payment method and so on) 3.Request to see the guest’s ID card or passport and fill in the registration form. 4.Supply room keys and direct the guest on how to proceed to their room (elevator, stairs). Also, it is helpful to inform the guest of other services provided by hotel(such as morning wake-up calls, breakfast and dining hall times) 5.Finally, it is important to thank the guest for choosing the hotel and wish them a pleasant stay. Note: the front desk is the center of the hotel. A hotel receptionist has many duties and responsibilities, and all of them are vital in order to ensure guest satisfaction. A quality receptionist, therefore, should possess high personal standards in order to be an efficient, valuable staff member of hotel.