Communication is very important at ___ 1 ___ . I studied a n elective course and learned many _____ 2 ______ skills. I’ve already applied some into my life. Being ____ 3 ____ is essential. It is really an art to make ____ 4 ____ communication using a unity of words, expression s , and mood. _____ 5 _____ I have to keep silent and be a good _____ 6 ____ . I should never lose my temper when meeting ____ 7 ____ guests. In any case, don’t take the complaints ___ 8 __ guests personally. I believe in Confucius’ words, “Never do _ 9 __ others what you would not like done to you.” ___ 10 __ makes a good start for a powerful communicator. Of ___ 11 ___ , my biggest barrier in communication is language proficiency. I ___ 12 ___ to work hard to improve my English.