Case 3 (An American traveled to England and was staying with a friend. During his stay, the American decided to talk to the Englishman about some things that were bothering him.) American: I feel uncomfortable with many of the people here, but I’m not sure why. I speak the same language, so there shouldn’t be any problem. Back home, I usually get along with people. You know that I’m very friendly. Englishman: Yes, that’s true, but you’re friendly in the way that Americans are friendly. American: I’m not sure I understand. Englishman: Well, for example, at the meeting the other night, you immediately called people by their first names. We do that here, but not when we first meet someone. American: That’s how we make people feel comfortable. People feel friendlier toward each other when they use first names. Englishman: It’s different here. For example, when you met my boss you should have used his last name. Also there’s something else that you do that English people don’t often do. American: What’s that? Englishman: You touch people on the shoulder quite a bit, especially when you compliment them. American: I guess I’ve never thought about that before. I suppose that is what I do at home.