Good afternoon, ladies and gentlemen. A warm welcome to you all. My name is Belinda. ____11____our travel agent, I will be your local guide during your stay in Beijing-This is our driver Mr. Zhang. He is a very ____12____driver in the field of tourism. We are very glad to have the opportunity to serve you and also very glad to have the chance to show you around Beijing. I will try my best to make ____13____in Beijing a pleasant one. If you have any special interest, please feel free to let me know. I will discuss with your driver to find a better ____14____. I cannot do everything well by myself, so I need your help and highly appreciate your understanding and ____15____.